Last Updated: February 2026

1. DEFINITIONS

• “The Company” refers to 149 Agency™.

• “The Client” refers to the individual, medical practice, or organisation entering into an agreement with the Company.

• “Services” refers to any creative, strategic, digital infrastructure, or consultancy work provided by 149 Agency™.

• “Agreement” refers to these Terms & Conditions together with any Proposal, Retainer Agreement, or written confirmation of services.

These Terms apply to all Services supplied by the Company and override any conflicting terms proposed by the Client unless expressly agreed in writing.

2. CLINICAL RESPONSIBILITY 

• 2.1 Medical Accuracy: While 149 Agency™ strives for high-fidelity content, we are not medical practitioners. The Client is solely responsible for reviewing all medical, clinical, and scientific claims made in the copy, visuals, or video content before final approval.

• 2.2 Liability for Advice: 149 Agency™ accepts no liability for any patient claims, medical malpractice suits, or regulatory investigations (including ASA, CQC, GMC, FDA, or FTC) arising from the content published on the Client’s channels.

• 2.3 Regulatory Compliance: It is the Client’s responsibility to ensure their specific medical services are legal to advertise in their jurisdiction (e.g., Botox/POM restrictions in the UK vs USA).

3. GENERAL BASIS OF WORK

• a) All timelines are based on timely Client participation. Delays caused by the Client may result in moved delivery dates with no liability accepted by 149 Agency™.

• b) The Client will appoint one primary point of contact for consolidated feedback.

• c) Scope Creep: Any work requested outside the agreed scope (as defined in the Proposal) will require a Change Request and will be billed at our standard hourly rate.

4. RETAINERS

• 4.1 Structure: A retainer is the reservation of agency time. Hours do not roll over month-to-month.

• 4.2 Overages: The Client will be notified when 80% of hours are used. Excess hours will be billed at the current ad-hoc rate.

• 4.3 Term: Minimum commitment of three (3) months. After the initial term, a rolling 30-day notice period applies.

5. FEES, CURRENCY & INTERNATIONAL PAYMENTS

• a) All fees are quoted in GBP (£) unless expressly stated otherwise in a US-specific proposal.

• b) International Clients (USA/Global): Clients paying from outside the UK are responsible for any currency conversion fees or bank transfer charges. The full invoice amount must be received by 149 Agency™.

• c) VAT: Fees are exclusive of VAT. VAT will be applied where required by UK law.

6. INVOICING & PAYMENT

• a) Invoices are issued on the 1st of each month (Retainers) or upon project milestones (Projects).

• b) Payment Terms: Payment is due within 14 days of the invoice date (Standard Agency Terms).

• c) Late Payment: We reserve the right to charge statutory interest at 8% above the Bank of England base rate + a £70 recovery fee.

• d) Suspension: Digital deliverables (websites, social feeds) may be taken offline or suspended if invoices remain unpaid for 7 days past the due date.

7. DIGITAL ARCHITECTURE & PLATFORMS

• a) Wix Studio Enterprise: Unless otherwise agreed, all websites are built on the Wix Studio infrastructure.

• b) Ownership: Upon full payment, the Client owns the design and content. The underlying platform code remains the property of Wix.com.

• c) Third-Party Costs: Hosting fees, domain renewals, and licenses are the direct responsibility of the Client.

8. CANCELLATION & COOLING OFF

• a) B2B Transactions: The Client acknowledges that as a business entity, statutory "cooling-off" periods for consumers do not apply.

• b) Project Cancellation: If the Client cancels a project after work has commenced, a "Kill Fee" equal to 50% of the remaining project balance or the value of work completed (whichever is higher) will be due immediately.

9. INTELLECTUAL PROPERTY & PORTFOLIO

• a) All IP remains the property of 149 Agency™ until all invoices are paid in full.

• b) Agency Promotion: 149 Agency™ reserves the right to display completed work (including designs, screenshots, and results) in our portfolio, social media, and award submissions, unless a Non-Disclosure Agreement (NDA) has been signed.

10. LIMITATION OF LIABILITY

The Company’s total liability shall not exceed the total fees paid by the Client in the preceding three (3) months. 149 Agency™ is not liable for loss of profits, clinic downtime, or indirect consequential damages.

11. GOVERNING LAW

These Terms are governed by English Law. International clients agree to submit to the exclusive jurisdiction of the courts of England and Wales.

12. CONTACT

For legal enquiries regarding these Terms: hello@149agency.co.uk

13. ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the parties and supersedes all prior negotiations, representations, or agreements, whether written or oral, regarding the subject matter of this Agreement.